77 percent of French consumers participate in at least one loyalty program offered by retailers, reveals the study by Nielsen*. Over half of them declare that they shop more often and spend more in the stores with loyalty program on offer.
Today social responsibility is not a choice; it is a must for companies. Here's the proof: the number of consumers claiming willingness to switch from one brand to another if the other brand were associated with a good cause has soared to 87 percent over recent years. What does that mean for retailers and brands? If their business does not support a worthy cause, consumers are likely to turn to their market rivals.
An impulse purchase or impulse buying is an unplanned decision to buy a product or service, made just before a purchase. As a source of extra revenue, such spontaneous shopping is very desirable for any retailer. Profit generated in this category is worth fighting for. Impulse items are high-margin products which usually do not take up much space - a real godsend for any shopkeeper dreaming of a large profit generated from a relatively small retail surface.
For the majority of French consumers, a physical store remains a key component of the omnichannel retail network. That does not mean they cannot see any room for improvement in the way bricks cater to their needs. Most common suggestions include more clarity on prices and faster service, particularly at the checkout.
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